HR Helpdesk Agent – International Process
MumbaiFull-time1–6 yrsPosted 3 days ago
Mid-level customer support role at Gratitude in Mumbai. Needs 1+ years and a degree.
About the role
The role involves resolving queries related to HR policies, employee data, payroll, benefits, learning and development, and time and attendance while maintaining service quality, data privacy and first-call resolution.Key ResponsibilitiesHandle Tier 1 HR helpdesk queries through international voice support and follow established procedures and knowledge-base guidelines.Resolve employee queries related to HR policies, payroll, benefits, employee data, learning and development, and time and…
What you need
- Voice process
Good to have
- Learning and development
- Data privacy
- MS Office
- ServiceNow