Process Associate – International | Advanced Customer Service
KolkataFull-timeJunior levelPosted 1 week ago
Junior customer support role at Gratitude in Kolkata. Needs a degree.
About the role
The role involves handling complex customer queries, billing concerns, complaints, customer retention and difficult conversations while ensuring high-quality service and customer satisfaction.Top 5 Key ResponsibilitiesHandle advanced inbound and outbound international customer calls, resolving complex queries related to electricity and gas services.Explain high bills, usage, charges, payments, adjustments and account activity clearly using approved customer account information.Manage complaints,…
What you'll do
- Process Associate – Voice AdvancedLocation: KolkataExperience: 1–5 YearsSalary: Up to ₹7 LPABand: BPO 1/2Shift: 24×7 Rotational Shifts
What you need
- Customer service
- Voice process
Good to have
- CRM
- Complaint handling
- SOP writing