Quality Analyst – Advanced
MumbaiFull-time3–6 yrsPosted 4 days ago
Mid-level customer support role at Gratitude in Mumbai. Needs 3+ years and a degree.
About the role
Job OverviewWe are looking for an experienced Quality Analyst – Voice Advanced to monitor and improve customer interaction quality for an international electricity and gas utilities process.
What you need
- Customer handling
Good to have
- CRM
- Voice process
- Customer service
- Escalation handling
- Six Sigma
- Root cause analysis