Quality Analyst – International Process
KolkataFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Gratitude in Kolkata. Needs 3+ years and a degree.
About the role
Quality Analyst – Advanced International Voice ProcessLocation: KolkataExperience: 2–8 YearsProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational Shifts, Including Night / Graveyard ShiftsAbout the RoleWe are hiring an experienced Quality Analyst to monitor and improve customer interaction quality for an international electricity and gas utilities customer service process.The role involves call monitoring, quality evaluation, compliance assessment, calibration, root-cause…
What you need
- Voice process
Good to have
- CRM
- Customer service
- Escalation handling
- Root cause analysis
- Six Sigma
- Customer handling