Team Leader – B2B/B2C Collections
GurugramFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Gratitude in Gurugram. Needs 5+ years.
About the role
The ideal candidate should have prior experience in international voice collections, team leadership, client dispute management, and performance monitoring.The candidate will be responsible for maximizing cash flow, reducing Days Sales Outstanding (DSO), improving collection efficiency, meeting client-defined targets, and ensuring consistent team performance through coaching and quality monitoring.Key ResponsibilitiesLead, mentor, and manage a team of collections professionals to achieve…
What you need
- Collections
- Voice process
Good to have
- Cash flow
- Escalation handling
- Sales