Senior Administrator - Microsoft 365 Administration
NagpurFull-time5–8 yrsPosted 1 week ago
Senior IT support role at HCLTech in Nagpur. Needs 5–8 years.
About the role
Responsible for the administration, operational stability, and continuous improvement of Microsoft 365 services. Acts as an L2/L3 technical expert for Microsoft 365 technologies, driving incident resolution, troubleshooting complex issues, mentoring support teams, and ensuring service excellence, security, and compliance.
What you'll do
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
- Provide technical leadership for complex incidents, perform root cause analysis, and implement corrective and preventive actions
- Manage escalations from L1 teams and ensure timely resolution of service disruptions
- Execute tenant administration activities, including identity management, security controls, license administration, mail flow management, and compliance support
- Develop and maintain operational documentation, SOPs, KB articles, and technical runbooks
What you need
- Office 365
- ITIL
- Troubleshooting
- Root cause analysis
- Azure
- PowerShell
Good to have
- Intune
- SOP writing