Senior Support Lead
BengaluruFull-timeSenior levelPosted 1 week ago
Senior IT support role at HCLTech in Bengaluru. Needs a degree.
About the role
Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications. Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes
What you'll do
- Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications
- Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW
- Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset
What you need
- ServiceNow
- IAM
- MS Office