Sr Administrator (Support & Operations)
HyderabadFull-time3–5 yrsPosted 1 week ago
Mid-level IT support role at HCLTech in Hyderabad. Needs 3–5 years.
About the role
Common Services- ServiceNow Functional Consultant L2 ServiceNow ITSM, Virtual Agent, Now Assist (Gen AI), Predictive Intelligence, NLU, ITIL Processes, User Stories, FRS
What you'll do
- Common Services- ServiceNow Functional Consultant L2
- Process Alignment & Architecture: Provide design perspectives to process teams to maintain consistency, stability
What you need
- ITIL
- ServiceNow
- Writing
- Business analysis
- LLMs