Support Lead
RemoteFull-time3–6 yrsPosted 1 week ago
Mid-level IT support role at HCLTech. Needs 3+ years. Remote.
About the role
Expertise in ETL/ELT, data integration, and pipeline development. Prior experience leading and managing a technical team. This is a remote position. We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform.
What you'll do
- Provide L2/L3 support for SnapLogic integrations and data pipelines
- Monitor integration jobs, scheduled tasks, and production interfaces
- Investigate and resolve integration failures, data issues, and performance bottlenecks
- Perform root cause analysis (RCA) and implement corrective actions
- Support API integrations, REST/SOA services, and file-based interfaces
What you need
- Troubleshooting
- Ticketing tools
- ServiceNow
- ETL
- SQL
- REST APIs
Good to have
- AWS
- Azure
- Oracle Database
- PostgreSQL
- Data warehousing
- Data modelling