Executive/Sr. Executive - Voice - Mumbai
MumbaiFull-timeMid levelPosted open since oct 2024
Mid-level customer support role at Hexaware Technologies in Mumbai.
About the role
Executive/Sr. Executive - Voice - Mumbai at Hexaware Technologies. Provide exceptional service via voice calls, promptly addressing inquiries and issues.
What you'll do
- Provide exceptional service via voice calls, promptly addressing inquiries and issues
- Manage high volumes of calls with professionalism and efficiency
- Troubleshoot and resolve issues quickly, following procedures and escalating when needed
- Ensure clear, empathetic communication, making customers feel supported
- 5.Continuously improve retention processes based on feedback and performance data. (As required)
What you need
- Communication