Customer Success Manager
ChennaiFull-time2–4 yrsPosted 1 week ago
Mid-level customer support role at HPE in Chennai. Needs 2–4 years and a B.Tech, B.E. or B.Sc.
About the role
Global Sales at HPE is about building the future. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies.
What you'll do
- Customer Adoption & Engagement
- Lead onboarding, stakeholder mapping, success planning, and regular virtual engagement across the customer lifecycle
- Define adoption objectives, milestones, and success measures aligned with customer priorities
- Conduct adoption reviews, business reviews, workshops, and executive engagements to demonstrate progress and value
- Identify adoption barriers, customer-health risks, and capability gaps; coordinate action plans with Support, Services, Sales, Product, and Partners
What you need
- Customer success
- CRM
- Escalation handling
- Customer service
- Sales
- Upselling
Good to have
- Operational risk
- AWS
- GCP
- SAP
- Cross-selling
- Azure