Services Success (VP)

About the role

The Services Success Vice President is responsible for leading and scaling ITOrizon’s global Services organization with full accountability for services P&L, delivery excellence, customer satisfaction, and leadership development. This role drives commercial rigor, delivery governance, and organizational capability across enterprise platforms (Manhattan, Oracle, SAP, Blue Yonder, Karolium, Digital & Managed Services).

What you'll do

• Drive optimal utilization, billability, and revenue realization through strong capacity planning and delivery discipline
• Ensure revenue maximization in T&M engagements without value leakage
• Ensure high-quality delivery with optimized effort in fixed-bid programs
• Drive services margin expansion and predictable financial performance
• Ensure strong communication across internal leadership and customer stakeholders

What you need

• Sales
• Negotiation
• SAP
• Customer success
• Communication