Senior QA Engineer – ServiceNow

About the role

We are seeking an experienced Senior QA Engineer to drive quality assurance and ensure the reliability, performance, and stability of enterprise ServiceNow solutions. In this role, you will lead testing strategies, develop automated testing frameworks, and validate complex platform implementations, integrations, and upgrades.

What you'll do

• Define, develop, and execute comprehensive testing strategies for ServiceNow implementations, enhancements, integrations, platform upgrades, and software releases
• Create and maintain test plans, test cases, test scripts, test data, and quality documentation covering functional, regression, integration, system, end-to-end
• Lead the design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF) to support regression testing
• Establish and promote testing standards, automation best practices, and quality gates across ServiceNow development teams
• Validate ServiceNow modules and capabilities, including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping

What you need

• ServiceNow
• Bug tracking
• Test automation
• JIRA
• Test cases
• CI/CD

Good to have

• REST APIs
• ITIL
• Git
• Confluence
• Regression testing