Assistant Manager- Guest Relations
MaharashtraFull-time7–13 yrsPosted 1 week ago
Senior hospitality role at Malabar Group (Malabar Gold & Diamonds) in Maharashtra. Needs 7+ years and a degree.
About the role
Assistant Manager- Guest Relations at Malabar Group (Malabar Gold & Diamonds). Sales Performance -.
What you'll do
- Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience
- Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs
- Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer…
- Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities
- Maintain attendance and movement register in the store
What you need
- Guest service
- Customer service
- SOP writing
- CRM
- Visual merchandising
- Retail sales