Manager - Guest Relations
WakadFull-time7–13 yrsPosted 1 week ago
Senior hospitality role at Malabar Group (Malabar Gold & Diamonds) in Wakad. Needs 7+ years and a B.Com.
About the role
Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience. Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs. Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer feedback.
What you'll do
- Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience
- Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs
- Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer…
- Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities
- Maintain attendance and movement register in the store
What you need
- Guest service
- Customer service
- SOP writing
- CRM
- Visual merchandising
- Retail sales