Customer Experience Specialist (APAC/EMEA/NAMER)
BengaluruFull-time3–6 yrsPosted open since jan 2026
Mid-level customer support role at Multiplier Technologies in Bengaluru. Needs 3+ years.
About the role
We’re looking for a customer-focused Senior Specialist to enhance customer satisfaction and success across the North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, you’ll manage relationships, drive product adoption, and resolve complex customer issues while working cross-functionally to continuously improve the customer experience.
What you'll do
- Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently
- Be the product expert, and provide deep knowledge and guidance to help customers succeed
What you need
- Customer service
- Zendesk
- HRMS
- Salesforce
- Customer success
- Problem solving