Customer Support, Manager
RemoteFull-time2–5 yrsPosted open since feb 2026
Mid-level customer support role at Multiplier Technologies. Needs 2+ years. Remote.
About the role
We’re looking for a passionate and experienced Team Lead – Global EOR/Payroll Support to guide a team of specialists responsible for delivering exceptional support to our high value enterprise and strategic customers. In this role, you'll become a subject matter expert in EOR and Payroll services, helping your team navigate customer issues, streamline processes, and drive operational excellence.
What you'll do
- Lead & Manage: Build and guide a high-performing team of Global EOR and Payroll Support Specialists, ensuring KPIs and SLAs are met and exceeded
- Onboarding & Training: Design and lead onboarding and continuous learning programs to scale the team effectively
- Drive Operational Excellence: Analyze team performance, identify bottlenecks, and implement data-driven solutions for continuous improvement
- Process Innovation: Collaborate with support leadership to refine operational procedures and implement best practices in support
What you need
- Customer service
- Communication
- Zendesk
- Salesforce
- Tableau