Senior Specialist, Customer Support (APAC/ EMEA/ NAMER)
BengaluruFull-time4–7 yrsPosted open since feb 2026
Mid-level customer support role at Multiplier Technologies in Bengaluru. Needs 4+ years.
About the role
We are looking for a customer-focused Senior Customer Support Specialist who will play a critical role in driving customer satisfaction and success globally. With 4+ years of experience in SaaS, Payroll, or HRIS , you will own complex customer issues end-to-end, build strong customer relationships, drive product adoption, and collaborate closely with internal teams to continuously improve the customer experience.
What you'll do
- Customer Support & Issue Resolution
- Own the end-to-end resolution of customer issues while delivering an outstanding support experience
- Engage with customers via email, chat, and video conferencing to troubleshoot and resolve issues efficiently
- Act as a product expert , providing deep platform knowledge and guidance to help customers succeed
- Manage escalations, de-escalate complex situations, and drive timely resolutions using platform and industry expertise
What you need
- Customer service
- Zendesk
- HRMS
- Salesforce
- Escalation handling
- Problem solving