Associate Client Success Manager - Manufacturing
BengaluruFull-time7–13 yrsPosted 5 days ago
Senior customer support role at o9 Solutions Management in Bengaluru. Needs 7+ years.
About the role
Transforming the Future of Enterprise Planning By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet.
What you'll do
- Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
- Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix
- Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support…
What you need
- SAP
- Demand planning
- Communication