Associate Customer Success Manager - RDAF
BengaluruFull-time8–14 yrsPosted over a month ago
Leadership customer support role at o9 Solutions Management in Bengaluru. Needs 8+ years.
About the role
Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services. Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts. Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
What you'll do
- Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
- Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix
- Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support…
What you need
- Customer success
- SAP
- Demand planning
- Valuation
- Communication