Technical Support Specialist
BengaluruFull-time3–6 yrsPosted 2 days ago
Mid-level IT support role at OpenText in Bengaluru. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.
What you'll do
- As a member of the Observability and Service Management (OSM) support team
- Addressing a client’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our clients
- Be recognized by your peers as an expert in your chosen product area
- Provide advanced technical support to clients via chat, phone, and email
- Troubleshoot complex and escalated issues beyond initial support levels
What you need
- Troubleshooting
- VMware
- ITIL
- Linux
- Windows
- PostgreSQL
Good to have
- SQL Server
- REST APIs
- AWS
- Azure
- Perl
- Python