Technical Support Specialist- VIM
BengaluruFull-time3–6 yrsPosted 2 weeks ago
Mid-level IT support role at OpenText in Bengaluru. Needs 3+ years.
About the role
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.
What you'll do
- Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
- Collaborate with various stakeholders to act as a trusted customer advocate
- What you will need to succeed
- Focused on scoping problems and strong troubleshooting ability
What you need
- Troubleshooting
- SAP
- SAP ABAP
- SAP HANA
- SAP FICO