Merchant Operations - Noida - Operations & Support
NoidaFull-time10–18 yrsPosted 3 days ago
Leadership operations role at Paytm Payments Services in Noida. Needs 10+ years and an MBA, BBA or B.Tech.
About the role
About the Role We are looking for solution driven operations leaders to own processes within the Merchant Operations function, serving merchants across our payment offerings — QR, Soundbox, EDC/POS, Payment Links, and Online Payment Gateways.
What you'll do
- Process Ownership & Compliance
- Own end-to-end delivery of assigned merchant operations processes against defined SLAs, TAT, quality, and cost targets
- Ensure every process operates in strict alignment with KYC/KYB and AML frameworks, RBI guidelines, FEMA (for cross-border flows), card network and NPCI rules
- Design and govern workflows that adapt to varying merchant segments, business models
- Act as the senior escalation point for complex cases, exceptions, and disputes requiring cross-functional resolution
What you need
- KYC
- MIS reporting
- Six Sigma
- SQL
- AML
- FEMA
Good to have
- RPA
- Root cause analysis
- LLMs
- Google Analytics
- Power BI
- Python