Merchant Operations- Senior Manager -Pre Live - Noida
NoidaFull-time10–18 yrsPosted over a month ago
Leadership operations role at Paytm Payments Services in Noida. Needs 10+ years and an MBA, BBA or B.Com.
About the role
We are looking for an experienced and commercially minded Senior Manager to lead the merchant operations function. This is a leadership role with end-to-end ownership of the merchant lifecycle — from acquisition and onboarding to KYC compliance, merchant activation, and ongoing account operations.
What you'll do
- Merchant Lifecycle & Operational Compliance
- Ensure accuracy, completeness, and timeliness across all merchant onboarding stages, maintaining the highest standards of compliance and quality control
- Design and govern onboarding workflows across merchant tiers and channels, adapting processes to accommodate varying risk profiles, business models, and payment corridors
- Act as the senior escalation point for complex merchant cases, disputes, and onboarding exceptions requiring cross-functional resolution
- Ensure all merchant onboarding and lifecycle operations are conducted in strict alignment with KYC/KYB frameworks, RBI guidelines, FEMA regulations
What you need
- KYC
- FEMA
- AML
- Swift
- SOP writing
- Coordination
Good to have
- Excel
- SQL
- Six Sigma
- Lean
- Data visualisation
- Power BI