Merchant Ops - Associate - Noida

About the role

We are looking for a detail-oriented and analytical Chargeback Operations Associate to manage payment disputes, chargebacks, and transaction-related issues. The candidate will be responsible for investigating disputed transactions, coordinating with banks and internal teams, maintaining accurate records, and ensuring timely resolution of cases in line with defined processes and turnaround times (TAT).

What you'll do

• Manage chargeback cases and payment disputes related to digital transactions
• Investigate disputed transactions, failed payments, refunds, and unauthorized transactions by reviewing transaction details and supporting documents
• Collect, validate, and submit relevant evidence to banks and payment networks within stipulated timelines
• Coordinate with banks, merchants, customer support, risk, finance, and internal payment operations teams to resolve disputes
• Monitor pending cases, track resolution status, and ensure adherence to defined SLAs and TAT

What you need

• MIS reporting
• Customer service