SSB Onboarding Manager - Rippling Spend

About the role

As an Onboarding Manager for Rippling Spend, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. You will have the opportunity to help build Rippling's onboarding organization and define the post-sales strategy that fuels our growth!

What you'll do

• Build and nurture strong relationships with new and existing customers, ensuring their needs are met, and account health is tracked
• Develop deep, multi-threaded relationships with key decision-makers within your accounts
• Own retention, expansion, and overall growth across your book of business
• Collaborate with Product, Engineering, Support, and Risk teams to provide informed recommendations that enhance the customer experience
• Partner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle

What you need

• Onboarding
• Sales
• Customer success
• General ledger