Customer Relationship Management Specialist
GurugramFull-time2–5 yrsPosted open since feb 2024
Mid-level customer support role at Rojgar Group in Gurugram. Needs 2+ years.
About the role
As a CRM Specialist, you'll play a crucial role in developing and executing effective customer engagement strategies for seamless customer journeys. Responsibilities include understanding campaign needs, executing campaigns, and analyzing data for optimization.
What you'll do
- Devise and implement strategies to significantly enhance customer engagement
- Execute CRM campaigns with precision to achieve optimal results
- Collaborate with various divisions to understand and enhance targeting for effective campaigns
- Generate comprehensive reports to support informed decision-making for future campaigns
- Analyze data with attention to detail, offering actionable recommendations for optimization
What you need
- CRM
- SEO
- Email marketing
- Communication
- Calendar management