Email Drafter
ChandigarhFull-timeJunior levelPosted open since oct 2023
Customer support role at Rojgar Group in Chandigarh. Needs a degree.
About the role
We're seeking an Email Drafter to join our Escalation Department at [Your Company]. As an Email Drafter, you'll play a pivotal role in transforming customer escalations into opportunities for exceptional service.
What you'll do
- Craft Clear and Empathetic Emails: Draft professional and empathetic email responses to address customer escalations, ensuring clarity and understanding
- Resolve Customer Concerns: Collaborate with teams to find effective solutions and ensure timely resolution of escalated issues
- Maintain Professionalism: Uphold the company's reputation through polished written communication and a calm, collected demeanor
What you need
- Customer service
- Escalation handling
- Communication