Area Manager Service
PuneFull-time5–8 yrsPosted open since oct 2025
Senior customer support role at Royal Enfield in Pune. Needs 5–8 years and a degree.
About the role
Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects..
What you'll do
- Responsible for Increase of After sales service and thereby increased customer market share
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Ensure prompt, polite and efficient contact with potential and existing customers
- Identify their individual needs and provide service required to exceed expectations
- Ensure customer satisfaction through quality and timeliness of work done for customers
What you need
- Complaint handling
- Customer service
- Sales
- Communication