Customer Experience

About the role

The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop differentiated experiences. The role requires strategizing communication plans, utilizing Customer Data Platforms, and defining key metrics.

What you'll do

• Strategic intent is to build the lead generation funnel at top of the funnel and engage with those customers as well as ensure quality leads follow through the funnel…
• Define the Customer journey for RE EV buyers
• Create a journey that is better and differentiated from key competition
• Also, it has delightful moments that surpass customer expectations Design, develop and execute customer journeys for various formats
• Craft strategies to build systems and processes to drive customer experience across all touchpoints - website, app

What you need

• CRM
• Salesforce
• Voice process
• Sales
• Marketing automation
• SOP writing

Good to have

• Product strategy