Customer Experience Analyst
GurugramFull-time5–9 yrsPosted open since may 2025
Senior customer support role at Royal Enfield in Gurugram. Needs 5+ years and an MBA or BBA.
About the role
Consumer and market insights (CMI) as a function is responsible for all kinds of customer research (qualitative and quantitative) and data analytics as well as market insights (sales funnel) work - supporting internal stakeholders across functions and enabling them with data backed direction and to make strategic short-long term decisions.
What you'll do
- Complete ownership and accountability of brand & sales funnel data- analyze data for RE and competition (internal + external sources) including consolidation &…
- Conduct in-depth analyses to inform business decisions and develop actionable recommendations
- Design and develop interactive dashboards using Power BI/ Tableau to visualize key metrics and trends. Certification in data visualization/analytical tools will be…
- Develop data models (Marketing and Media Mix, Time series etc.) to support business analytics and reporting needs
- Proven experience manipulating and extracting insights from large, dis-jointed datasets
What you need
- Power BI
- PowerPoint
- Sales
- Communication
- Data visualisation
- Tableau
Good to have
- SQL
- SAS
- R
- Python
- Product strategy
- Data modelling