Product Support Analyst I

About the role

Responsible for the analysis, replication and resolution from simple to high complexity problems, follow up of incoming Cases serving as Frontline Support customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.

What you'll do

• Under direct supervision, conducts logical analysis of customer issues and drive its resolution
• Researches and validates application to aid customers in understanding product functionality and outputs
• Works collaboratively in a team environment with advanced support teams, account managers
• Communicates effectively in written and spoken English with co-workers and customers around the world
• Deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment

What you need

• Troubleshooting
• Travel booking

Good to have

• ITIL
• SQL
• CRM
• Salesforce