Product Support Analyst I - VIP
BengaluruFull-timeJunior levelPosted over a month ago
Junior IT support role at Sabre Travel Technologies in Bengaluru. Needs a degree.
About the role
As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.
What you'll do
- Provide product and technical support via phone, chat, callback, and web cases
- Troubleshoot and resolve application, system, and connectivity issues
- Analyse customer concerns and recommend effective solutions
- Document customer interactions and resolutions in CRM systems
- Collaborate with internal teams to resolve complex issues
What you need
- Troubleshooting
- Travel booking
- CRM
Good to have
- ITIL
- SQL
- Salesforce