Senior Incident Manager (infrastructure and Data Center Experience)
DelhiFull-timeSenior levelPosted 2 weeks ago
Senior IT infrastructure role at SITA in Delhi. Needs a B.Tech, B.E. or B.Sc.
About the role
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
What you'll do
- Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
- Also play a critical role in driving transformation and innovation within the Incident Management function
- Lead and develop the Incident Management team, ensuring consistent delivery and process compliance
- Monitor global incident queues, track SLA performance, and identify risks or bottlenecks impacting restoration times
- Coordinate communication and escalation across resolver teams, Customer Support Team Leaders (Regional Liaisons), and key stakeholders
What you need
- Telecom
- Root cause analysis
Good to have
- ITIL
- CCNA
- CCNP