Senior Manager, Incident & Change Management (ITIL Expertise + Experience in Network, Infra, Data Centre & Application-Support is a Must)
DelhiFull-time10–18 yrsPosted over a month ago
Leadership IT support role at SITA in Delhi. Needs 10+ years and a B.Tech or B.E..
About the role
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
What you'll do
- Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
- Lead a global team of Incident and Change Managers responsible for protecting service continuity, governing operational change
- Combine advanced, hands-on ITIL expertise with strong operational leadership across network, infrastructure, data centre and application-support environments
- Drive continuous improvement and digitalization, strengthen customer outcomes, and build a high-performing team aligned with DCO priorities
- Act as the senior escalation point for high-severity incidents, coordinating technical, operational, and business teams to drive timely resolution
What you need
- ITIL
- Change management
- Incident response
- Root cause analysis
- Operational risk