Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)
BengaluruFull-time3–5 yrsPosted over a month ago
Mid-level IT support role at SITA in Bengaluru. Needs 3–5 years.
About the role
ABOUT THE ROLE & THE TEAM Role Summary We are seeking a motivated Service Operations to join the PSO PAX organization. The ideal candidate combines an operational mindset with technical curiosity, strong analytical thinking, and hands-on scripting skills.
What you'll do
- Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations)
- Execute standard operating procedures (SOPs), runbooks, and health checks
- Escalate issues appropriately with clear technical notes and diagnostic details
- Application Troubleshooting Interpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes
- Understand end‑to‑end application flow (UI → middleware → backend → hardware → external systems)
What you need
- Windows
- Linux
- Troubleshooting
- ITIL
- PowerShell
- Python
Good to have
- SOP writing
- Bash