Senior Service Operations Specialist (Windows | Linux | Application , OS & Infrastructure Support)
BengaluruFull-time5–9 yrsPosted over a month ago
Senior IT support role at SITA in Bengaluru. Needs 5+ years and a diploma, B.Tech or B.E..
About the role
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
What you'll do
- Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
- Responsible for end‑to‑end technical ownership, advanced troubleshooting, and operational excellence across mission‑critical passenger processing systems
- Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery
- Support and sometimes lead post‑incident reviews, ensuring clear corrective and preventive actions
- Serve as escalation point for Specialists during complex or ambiguous technical issues
What you need
- Windows
- Linux
- ITIL
- Troubleshooting
- CCNA
- CCNP
Good to have
- PowerShell
- Python
- EDR
- Telecom
- SOP writing
- Operational risk