Assistant Manager (ETS) - Corporate Ticketing
MumbaiFull-time8–12 yrs8 L–₹10 L a yearPosted over a month ago
Leadership hospitality role at Trip Jack in Mumbai. Needs 8–12 years. Pays ₹8–10 LPA.
About the role
We are seeking an experienced Operations Assistant Manager ETS - Corporate Ticketing to lead and oversee end-to-end airline operations, including ticketing, refunds, reissues, cancellations, and schedule changes. The role involves managing large operational teams, driving process excellence, ensuring compliance with airline and industry regulations, and achieving service delivery targets.
What you'll do
- Lead end-to-end air operations, including ticketing, reissues, refunds, cancellations, and schedule changes
- Manage and mentor Team Leaders and Travel Consultants to achieve productivity, quality, and service targets
- Ensure compliance with airline policies, fare rules, ADM guidelines, and company SOPs
- Drive process improvements, automation initiatives, and operational excellence
- Monitor operational KPIs, prepare MIS reports, and implement corrective actions to improve performance
What you need
- Travel booking
- MIS reporting
- SOP writing