Travel Consultant / Sr. Travel Consultant - API Team
MumbaiFull-time2–4 yrs3 L–₹5.5 L a yearPosted 3 weeks ago
Mid-level hospitality role at Trip Jack in Mumbai. Needs 2–4 years. Pays ₹3–5.5 LPA.
About the role
We are looking for an API Operations Executive to manage domestic and international LCC bookings received through API integrations. The role involves validating booking requests, issuing tickets, resolving booking exceptions, and ensuring seamless processing within defined SLAs.
What you'll do
- Monitor and process domestic and international LCC bookings received through API integrations
- Issue tickets through airline portals and internal booking systems within defined SLAs
- Handle booking failures, duplicate bookings, fare mismatches, payment discrepancies, and API exceptions
- Coordinate with airlines, technology teams, and internal stakeholders to resolve booking-related issues
- Manage booking queues to ensure timely processing and minimal turnaround time
What you need
- Customer service
- SOP writing
- Communication
Good to have
- Travel booking