Senior Travel Consultant
KolkataFull-time2–6 yrs4 L–₹8 L a yearPosted 3 weeks ago
Mid-level hospitality role at Trip Jack in Kolkata. Needs 2+ years. Pays ₹4–8 LPA.
About the role
We are looking for a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes. The ideal candidate should have hands-on experience with GDS systems, strong knowledge of airline fare rules and refund processes, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.
What you'll do
- Handle domestic and international air ticket bookings through GDS and B2B travel platforms
- Process ticket reissues for itinerary changes, date changes, routing modifications, and fare differences
- Manage refund requests by verifying fare rules, airline policies, cancellation charges, and eligibility
- Handle ticket cancellations in accordance with airline regulations and company SOPs
- Process voluntary changes initiated by passengers, including date, time, route, cabin, and name correction requests (where permitted)
What you need
- Travel booking
- SOP writing
- Customer service
- MIS reporting
- Communication