Travel Consultant - Contact Center
MumbaiFull-time0–3 yrs2 L–₹3.5 L a yearPosted 2 days ago
Junior hospitality role at Trip Jack in Mumbai. Open to freshers; up to 3 years. Pays ₹2–3.5 LPA.
About the role
We are looking for a customer-focused Travel Consultant – Contact Center to provide exceptional support to travel agents and customers for flight bookings, ticketing, amendments, cancellations, refunds, and travel-related queries. The ideal candidate should possess strong communication skills, a problem-solving mindset, and a good understanding of airline reservation systems and travel operations.
What you'll do
- Handle inbound and outbound calls, emails, and chats from travel agent partners regarding domestic and international travel bookings
- Assist with flight bookings, itinerary modifications, cancellations, refunds, reissues, and schedule changes
- Resolve customer queries related to fares, baggage policies, airline regulations, ticket status, and travel documentation
- Coordinate with airlines, consolidators, and internal teams to resolve booking-related issues efficiently
- Manage voluntary and involuntary changes resulting from airline schedule changes, cancellations, delays, or operational disruptions
What you need
- Travel booking
- Customer service
- Communication
- Voice process
- CRM