Marine Ticketing
MumbaiFull-time2–5 yrs4 L–₹6 L a yearPosted over a month ago
Mid-level hospitality role at Trip Jack in Mumbai. Needs 2+ years. Pays ₹4–6 LPA.
About the role
The Travel Consultant – Marine Ticketing will be responsible for managing end-to-end marine travel bookings and ticketing requirements for seafarers and corporate/marine clients. The role involves handling flight reservations, fare quotations, ticket issuance, reissues, cancellations, refunds, and schedule changes while ensuring accuracy, compliance, and timely service delivery.
What you'll do
- Handle end-to-end marine ticketing operations, including flight search, reservations, fare quotation, ticket issuance, reissue, cancellation, and refunds
- Manage travel requirements for seafarers/crew members based on joining, sign-off, vessel schedules, and client requirements
- Use GDS systems such as Amadeus, Galileo, or Sabre for flight availability, booking, ticketing, and servicing
- Identify suitable and cost-effective flight options based on routing, fare rules, baggage allowance, transit requirements, and travel timelines
- Handle date changes, itinerary changes, cancellations, refunds, no-shows, and schedule changes as per airline fare rules and client requirements
What you need
- Customer service
- Travel booking
- Reservations
- SOP writing
- Communication
Good to have
- Zendesk
- Freshdesk