Travel Consultant / Senior Travel Consultant - (Marine)

About the role

The Travel Consultant – Marine Ticketing will be responsible for managing end-to-end marine travel bookings and ticketing requirements for seafarers and corporate/marine clients. The role involves handling flight reservations, fare quotations, ticket issuance, reissues, cancellations, refunds, and schedule changes while ensuring accuracy, compliance, and timely service delivery.

What you'll do

• Handle end-to-end marine ticketing operations, including flight search, reservations, fare quotation, ticket issuance, reissue, cancellation, and refunds
• Manage travel requirements for seafarers/crew members based on joining, sign-off, vessel schedules, and client requirements
• Use GDS systems such as Amadeus, Galileo, or Sabre for flight availability, booking, ticketing, and servicing
• Identify suitable and cost-effective flight options based on routing, fare rules, baggage allowance, transit requirements, and travel timelines
• Handle date changes, itinerary changes, cancellations, refunds, no-shows, and schedule changes as per airline fare rules and client requirements

What you need

• Customer service
• Travel booking
• Reservations
• SOP writing
• Communication

Good to have

• Zendesk
• Freshdesk