CRM Head For Real Estate Group_Punawale
PuneFull-time7–10 yrsPosted 1 week ago
Senior customer support role at Tulip Group in Pune. Needs 7–10 years.
About the role
The CRM Head will lead and manage the Customer Relationship Management (CRM) function for real estate projects, ensuring high standards of customer service, smooth post-sales operations, and strong client satisfaction. The role involves overseeing customer lifecycle management from booking to possession and handover, grievance redressal, documentation, and coordination with internal departments.
What you'll do
- Lead end-to-end CRM operations for residential/commercial real estate projects
- Manage customer lifecycle from booking, agreement, possession to handover
- Ensure high customer satisfaction and retention
- Handle post-sales processes including documentation, agreements, allotments, and registrations
- Coordinate possession and handover processes
What you need
- CRM
- Sales
- Documentation
- Customer service
- Escalation handling
- Complaint handling
Good to have
- SOP writing