Customer Support Executive for Real Estate - Punawale Location
PuneFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Tulip Group in Pune. Needs 2+ years.
About the role
Customer Support Executive – Real Estate Developer We are looking for a proactive and customer-focused Customer Support Executive for our real estate projects. The candidate will be responsible for handling customer queries, coordinating with internal departments, ensuring smooth customer communication, and providing excellent post-sales support to maintain customer satisfaction.
What you'll do
- Handle customer queries, complaints, and service requests through calls, emails, and meetings
- Maintain strong relationships with customers and ensure timely issue resolution
- Coordinate with internal teams such as Sales, CRM, Accounts, Legal, Projects, and Site teams for customer support activities
- Manage customer documentation, agreements, payment follow-ups, possession-related coordination, and handover formalities
- Provide project updates and timely communication regarding construction progress, possession schedules, and documentation requirements
What you need
- Customer service
- Communication
- CRM
- Sales
- Escalation handling
- MIS reporting