Customer support Executive_For real estate group_Moshi
PuneFull-time1–3 yrsPosted 1 week ago
Junior customer support role at Tulip Group in Pune. Needs 1–3 years and an MBA, B.Com or BBA.
About the role
We are looking for a Customer Support Executive to handle customer inquiries, provide property-related information, and assist in ensuring a seamless customer experience. The ideal candidate should have excellent communication skills, a customer-centric approach, and a basic understanding of the real estate industry.
What you'll do
- Handle inbound and outbound calls, emails, and WhatsApp inquiries from customers regarding real estate projects
- Provide detailed information about property listings, pricing, amenities, and payment plans
- Schedule site visits and follow up with potential customers to ensure engagement
- Maintain and update customer records in the CRM system
- Address and resolve customer queries, complaints, and concerns professionally and efficiently
What you need
- Customer service
- CRM
- MS Office
- Negotiation
- Communication
- Voice process