GM - Retention and Operations Lead
MumbaiFull-timeLead levelPosted over a month ago
Leadership operations role at Vodafone Idea in Mumbai. Needs a degree.
About the role
Picking up and simplifying customer journeys and processes which are impacting customer churn and dissonance. The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills Outbound Proactive and Reactive churn campaign deliveries
What you'll do
- Collections & Retentions Vertical Head
- General Manager / M3 Band
- Ensure drive on increasing due date collection, auto pay registrations and digital interactions and innovations to reduce assisted journeys and cost
- Building churn propensity models to proactively arrest churn and aligning cross functional teams for the same
- Ensuring customer onboarding and verification is in line to ensure quality of acquisition
What you need
- Customer service
- Accounts receivable
- Coordination
- Excel
- Data analysis
- MS Office
Good to have
- Telecom