Manager-Service Ops
GuwahatiFull-time5–9 yrsPosted 3 weeks ago
Senior operations role at Vodafone Idea in Guwahati. Needs 5+ years.
About the role
Circle TES Service operation is responsible for Customer Life cycle management. This role will be accountable for enterprise customer service operation along with agreed KPI – MTTR (240Min.), Fault rate (<=10 %) & Circuit uptime (99.5%) along with life cycle management.
What you'll do
- TES Service Operation Manager – Circle
- Technology / Technology Enterprise Solutions (TES)
- Responsible for Customer Life cycle management
- Lead a team that delivers and maintains fixed line services as per committed TAT and SLA’s for Enterprise customers
What you need
- Telecom
- Customer service
- POS
- CCNA
- CCNP