Expert Center Professional II
BengaluruFull-time6–11 yrsPosted 1 week ago
Senior customer support role at Waters Corporation in Bengaluru. Needs 6+ years and a B.Tech or B.E..
About the role
Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
What you'll do
- Manage complex technical escalations and customer issues
- Deliver advanced remote troubleshooting and support
- Collaborate with cross-functional and field service teams
- Ensure quick resolution of critical customer problems
- Improve customer satisfaction through effective communication
What you need
- Customer service
- Instrumentation
- Chemistry
- Escalation handling
- HPLC
- Communication