Expert Centre Specialist- Temporary
BengaluruContract3–6 yrsPosted 1 week ago
Mid-level customer support contract role at Waters Corporation in Bengaluru. Needs 3+ years and a B.Tech or B.E..
About the role
An Expert Centre Specialist or ECS will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face. They embody the Waters corporate identity in appearance, demeanor, values and ethics. Expert Centre specialists are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible.
What you'll do
- Manage incoming Web Requests for technical queries
- Manage the customer journey from the logging of a corrective call to successful completion
- Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely
- Maintain Customer call tracking database in accordance with Company Policy
- Drive internal and Customer KPI's to best in class standard
What you need
- Instrumentation
- HPLC
- Chemistry
- Problem solving